What is Amazon Connect
Amazon Connect is an easy-to-use omnichannel cloud contact center that allows your business to provide superior customer service at a lower cost. Designed from the group up, Amazon Connect provides a seamless experience across voice and chat for both customer and advisors. This includes one set of tools for skills-based routing, task management, powerful real-time and historical analytics, and intuitive management tools. Amazon Connect simplifies contact center operations, improves advisor efficiency, and lowers costs.
Agenda:
11:30 – Arrive, check in, get badges, etc.
12:00 – 12:45 – Lunch and Intros
12:45-1:00 - Break
1:00-2:00 - Concentrix Overview Realizing Customer Outcomes & Business Value
2:00-2:30 - Art of the Possible and Customer References
2:30-2:45 - Break
2:45-3:30 - Amazon Connect Demo and Overview
3:30-4:30 - GenAI in Your Contact Center – Concentrix and Amazon presenting on current industry trends
how to begin training your enterprise AI model.
4:30-5:00 - Connect Journey - How does the Customer wants to continue its Amazon Connect journey (partner/build/other)?
5:00-7:00 - Networking & Happy Hour
AWS NEW YORK CITY OFFICE
7 West 34th Street
New York, NY 10001
Did you enjoy? Let’s share.