Contact centers have been rapidly evolving to keep up with the increase in customer demand and expectations. Now, contact center and customer service professional are accelerating the rate of innovation with automation, personalization, and unique customer experiences.

Join the Concentrix and AWS teams for this complimentary workshop (followed by a happy hour!) at the AWS New York City Office to explore Amazon Connect and GenAI for your contact center:

• Reimagine your CX with the Art of the Possible

• Hear how other customers are realizing business value with Amazon Connect

• Learn about current industry trends with GenAI in the contact center