Concentrix at Google Next

Join Concentrix at Google Next 2023

Generative AI is quickly revolutionizing business operations as we know them. The future is powered by generative AI, are you ready to see the impact?

Connect with our Concentrix experts at Google Next 2023 and hear how AI is shaping the industry. Concentrix and Concentrix Catalyst is hosting a series of speaking sessions focusing on our generative AI solutions from ‘Human Experience’ powered by Google Generative AI, Google Cloud Apigee, and more.

See everything we have planned below at the Moscone Center, overlooking the Yerba Buena gardens.

730 Howard St., San Francisco, CA 94103

Event Details

Tue Aug 29^th 8-9 am PT | Herman Miller Gen AI Demo with Marxent Labs

The ‘Human Experience’ powered by Google Generative AI and how it will shape your business, partnerships, and CX.

• Learn how Concentrix partnered with Marxent Labs and Google’s AI solution team to start a revenue producing product platform scaled to major retailers
• Understand how to weave Generative AI into a cohesive customer experience across marketing, IT, sales, and operations
• Demo of Google’s Gen App Builder fueling a product configurator for Herman Miller’s famous Aeron chair

Tue Aug 29^th 12-1 pm PT | DevOps for Secure CX with Chef

As Generative AI stands to disrupt many ways we deliver value through technology, it reemphasizes the need for a programmatic approach to addressing tech challenges of security, agility, and cost optimization.

• Secure configuration management for Generative AI with Chef
• Speeding IoT Time-to-Value at the AI enabled Distributed Edge
• Compliance at scale for Gen AI with Policy as Code

Tue Aug 29^th 4-7 pm PT | AI Pavilion Happy Hour with Copado

Join us for appetizers, libations and great conversation at the Concentrix AI Pavilion, hosted by our partner Copado, the leading DevOps and Testing Platform for Salesforce.

Wed Aug 30^th 8-9 am PT | Optimizing Front- and Back-office Processes to Drive Contact Center Excellence with Celonis

Businesses strive to provide first-rate customer experiences. Despite best efforts, inconsistent front-office contact center and back-office processes go awry and result in increased costs and poor CX. In this session you will learn how to drive excellence through a single ecosystem. The Concentrix CX Bridge, partnering with Celonis, leverages front-office Speech and IVR insights and combines them with the back-office process mining, execution management and analytics to solve for performance gaps and optimize interactions. We’ll show you how to:

• Integrate data across systems to understand and prioritize broken conversations based on CX impact and recommend improvements.
• Continuously monitor back-office processes for value opportunities and remediates them as they appear
• Identify and deploy better contact center workflows to improve agent efficiency and customer experience

Wed Aug 30^th 12-1 pm PT | Gen AI Productization with Google Apigee X

How do you productize Generative AI into an engine for growth? As the #1 Google Cloud Apigee partner in North America, Concentrix Catalyst helps product owners and executives:

• Leverage API productization to provide new rich Gen AI experiences at scale
• A consumer, is a consumer - How the developer experience and customer experience should be on parity when enabling Generative AI use cases at scale
• Google CCAI, Agent Assist and Apigee X - The future for the connected customer experience through both human and digital channels

Thurs Aug 31^st 8-9 am PT | Gen AI @ Banking & Financial Services

The BFSI space is experiencing a ‘tech enabled renaissance’ fueled by Generative AI. What are some of the key use cases with Google Cloud’s Gen AI App builder and Vertex AI platform?

• Scenario Simulation and Advise
• Liquidity Management Optimization
• Automate and Personalize Customer Onboarding

• Early Warning against weaponized Gen AI

• Risk Based Investigation and Regulatory Filing for Fraud

• Regulated Complaints Management

• Regulatory MRA analysis and Action Plans

• Training Automation and Gamification

Thurs Aug 31^st 12-1 pm PT | AI-Powered DevOps & Testing for Salesforce with Copado

In an economic slowdown, it’s more important than ever to invest in software that helps you drive revenue outcomes. Hosted on Google Cloud, Copado empowers global brands to deliver value twice as fast with half the risk on Salesforce.

• Generated test cases & automation through AI Robotic Testing to empower Salesforce teams to accelerate value, securely
• How Google clients achieve 78% fewer app failures plus a 90% Faster Recovery on Salesforce projects through CI/CD orchestration
• Continuous Innovation & Value Stream Measurement on Google Cloud for SaaS based applications: ServiceNow, SAP, and Salesforce

Join Concentrix at Google Next 2023

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